• Where do I check in my bike, and how will my bike be handled at the ferry terminal?

• How early do I have to be at the Tanah Merah Ferry Terminal for check-in

• Do I need to pack my bike in a box for the ferry trip?

• Do I need to book my own accommodation?

• How can I contact Nirwana Gardens to book my accommodation?

• Can I stay at another hotel on the island?

• Where is the lost and found?

• Are pets allowed at the venue?

• Where can I purchase personalized race photos?

• My results are incorrect or not showing!!

• Who do I contact if I have feedback?

• Where do I register?
You will be able to register online at www.bintantriathlon.com soon. Avoid disappointment. Register early!

• How do I register online?
You have to first create a New User Account with a valid email address. All information and race updates will be emailed to the email address you provide. All personal details input here can be edited and updated for all future races. Once a User Account has been created, you can select a race and make payment with VISA or Master Card.

• I’m having problems creating a User Account.
Click on Create New User Account, and complete all compulsory fields.

• I’m having problems logging in to my User Account.
The system remembers you by the email address you provided when creating a user account. Ensure that the same email address and password are used. If you have forgotten your password, click on “Forget Password” and a new password will be sent to your email address.

• How can I make changes to my User Account?
You can access your user account by going back to the registration pages.
Input your email address and password to access your account to make changes to your profile or password.

• I am unable to race due to illness/injury. Can I get a refund?
Once the registration form has been processed, there will be no fee refund for the participants who, for whatever reason, eventually do not take part.

• Do I have to qualify to enter the event?
No, as long as you are fit, healthy and capable of completing the event anyone can enter.

• When is the entry deadline?
Registration will be closed once the race reaches maximum capacity or on May 9 2008.

• Can I transfer my entry to another athlete if I choose not to race?
Individual race entries are non-transferable. Any person doing so will be held responsible in case of an accident arising from or provoked by the other person during the race. The Organisers reserve the right to exclude both parties from future events.


• Can I enter on race morning?
There are absolutely NO entries taken on race day! Registration will close once the race reaches maximum capacity or on May 9 2008.

• Is race registration compulsory? What do I need to bring with me to the race registration?
Onsite Race Registration is compulsory. Please bring a copy of your registration and transaction confirmation, and a photo ID (passport or driver’s license) to the race registration counter for verification and collection of your race kit and goodie bag.


• Do I need to collect my race kit in person at registration or can I send somebody to collect it on my behalf?
If you are unable to collect the race kit in person at race registration, you may appoint a representative. The representative must present a photocopy of the participant’s photo ID (passport or driver’s license) to the race registration counter for verification and collection of race kit and goodie bag.


• Is the race briefing compulsory?
Yes the briefing is compulsory to ALL athletes as important information will be included. Missing the briefing leaves you at risk of missing vital information that may not be covered in the race booklet.


• Where do I get my official Bintan Triathlon 2008 T-Shirt?
You will receive your t-shirt at registration in your goodie bag.


• Where do I get my timing chip?
Timing chips are included in the race kit and given out at race registration.


• Where do I pin my race number?
You have to wear your race number on the back of your shirt during the cycle section and on the front of your shirt during the run section.


• Where is the transition area?
TBA


• Where do I pick up my race number if I don’t have one?
You can pick up your race number at the race registration.


• Can I practice on the Triathlon cycle course prior to the event?
Yes, however, once the event is underway only participants are allowed on the race course. If you want to practice on the course, you can take part in our cycle route recce on Friday 23th May at 3:00pm!


• Can I race with an MP3 or other music player?
At no time during the competition are headphones permitted, as stated in the rules and regulations. Participants wearing such items will be disqualified.


• What are the age restrictions?
Participants racing in the Kid’s distance triathlon must be between 7 and 12 years old on race day to compete in the race.

Participants in the Youth Distance triathlon must be between 13 and 16 years old on race day to compete in the race.

Participants racing in the Sprint distance triathlon must be 16 years old and above on race day to compete in the race individually, and 11 years old and above to be part of a Sprint distance relay team.

Participants racing in the Olympic distance triathlon individually or in a relay team must be 18 years old and above on race day to compete in the race.

Participant racing in the Fun Race Relay must be 6 years old and above on race day


• What is in my race kit?
Your race kit consists of:-
1 x Swim Cap
1 x Timing Chip (to be worn around your left ankle)
1 x Safety Bracelet (to worn throughout race)
2 x Race Bibs (to be worn on the back during the bike leg; and on the front during the run leg)
1 x Bike Tag (to be secured with the provided tie wraps)
3 x Helmet Stickers (to be fixed on the right, left and front of your helmet)

• What are the wave starts?
Sprint Distance Race                 Saturday 24th May       09:00

Olympic Distance Race              Saturday 24th May       14:00

Kids Distance Race                    Sunday 25th May         10:15

Fun Race Relay Challenge          Sunday 25th May         11:15

• What is the swim course like?
The Swim is held in the clear blue waters of an enclosed bay, off the picturesque beach of Nirwana Gardens.

• What is the water condition like?
Water condition in May is very good with minimal swell, excellent visibility and a temperature of 26 °C.

• What are the considerations for a swimmer who gets in trouble during the event?
Swimmers in difficulty shall signal by raising an arm to the escorting boats/canoes for assistance. Once assistance is rendered, the competitor must retire from the competition.

• Are wetsuits permitted?
No, wetsuits are not allowed.


• Are there any jelly fish in the swim?
We expect good water conditions and no jelly fish. In case you do get stung, be assured that the medical team is prepared to treat any kind of jelly fish stings.


• What can I do to prevent jelly fish stings?
There is no 100% remedy to getting stung. Covering your skin with lycra swim wear or using protective lotion (e.g. Safe Sea lotion) reduces the chance of jelly fish stings.

• I’ve forgotten my bike helmet; can you provide me with one?
No. Note that you are not allowed to take part without a helmet.

• I don’t have a bike. Can I still participate?
If you don’t have a bike on race day, you will not be able to race.

• Who can enter the transition area?
Only participants wearing the safety bracelet are allowed to enter the transition area.

• Where do I put my bike in the transition area?
All racks are labelled according to your number. At the start of the race and when you return from the bike section you must place your bike on your designated space in the transition area.


• What if I do not dismount before entering cycle transition?
You will face disqualification from race officials.


• When should I be checking in my bike before the race?
The transition area opens 1.5 hours before race start.


• How long can I keep my bike in cycle transition after my race is completed?
Please remove your bike as soon as possible after your race.
-Bikes of the Sprint Triathlon will be removed from the transition area after 10.30
-Bikes of the OD Triathlon will be removed from the transition area after 19.00

• Am I allowed to run in the transition area?
Yes.


• Do you have any tools that I can borrow?
No, but head over to our onsite bike mechanics and they will be able to assist.

• Is the event run on closed roads?
No, although the course is exceptionally quiet and well marshalled – it is still open to public use. Please adhere to normal road rules.

• Do I need an expensive bike to compete in the triathlon? Can I use my mountain bike?
No. Of course not! Just ensure your bike is road worthy condition. Our mechanics will be able to help you out with any last minute woes you may have.

• Does someone keep track of the number of laps I do?
No, you must count your own laps. However the electronic timing mats will tell us of anyone who has missed any laps out after the race.


• What are the cut-off times on the course?
The run course of the Sprint distance will be closed 3 hours after the start of the race. Runners that have not finished the course will be removed from the course.

Runners of the Olympic distance are not allowed to start their first or second lap of the run course later than 17:30 hrs. (These runners will not be disqualified. They will have their times recorded and receive a finishers’ medal and certificate.)

• What do I do with my timing chip when the race is over?
All chips will be collected at the finish line by race staff. Please return your chip to the medical team if you do not start or finish your race.


• What if I accidentally take my timing chip home with me?
Please email info@bintantriathlon.com for further instructions.

• Where and when are the medal presentations?
Medals are handed to every finisher at the finish line. A relay finisher will receive a medal for each team member.

• What if I am a winner in one of the categories, and will not be attending the Awards Dinner?
If you have won a trophy in one of the categories, and are not present at the Awards Dinner, your trophy will be mailed to you.


• Where can I find my results?
Official times will be posted at www.bintantriathlon.com within 48 hours


• I have a protest/complaint/suggestion.
Please proceed to the race office within one hour after the race.

• How early do I have to be at the Tanah Merah Ferry Terminal for check-in?
Please be at the Tanah Merah Ferry Terminal for check-in 1.5 hours before departure time.

• Do I need to pack my bike in a box for the ferry trip?
No, the check-in staff can wheel it straight on. However we recommend that you remove all accessories and loose parts from your bike, so they will not get lost during transportation. While your bike is handled with care, we do advise you to protect your bike against scratches by wrapping your frame with pipe insulation wrap or bubble wrap.

• Do I need to book my own accommodation?
Yes. Please note that when booking you will need to provide the hotel with your registration confirmation number. If payments are made online, you can also find this number in your transaction confirmation under the heading of Merchant’s Cart ID.

• How can I contact Nirwana Gardens to book my accommodation?
Book online at www.nirwanagardens.com or email reservation@nirwanagardens.com
Indicate that you are coming for the triathlon. Provide them with your registration confirmation number in your email.

• Can I stay at another hotel on the island?
Yes, however it is YOUR responsibility to arrange transport to the race venue.

• Where is the lost and found?
Lost and found items will be taken to Race HQ.

• Are pets allowed at the venue?
Pets are allowed in the venue but not allowed on the course. It is requested that all animals are kept on leashes.

• Where can I purchase personalised race photos?
TBA

• My results are incorrect or not showing!!
Please contact us at info@bintantriathlon.com and we will look into your results.


• Who do I contact if I have feedback?
Please email us  at info@bintantriathlon.com if you have any feedback or questions.